Get in touch
We generally respond within 1-2 business days and thank you for your patience. Ark is currently setting up a dedicated phone support service. For the time being, email or fill in the form below.
[email protected]
Temporarily unavailable
Ark Forensic and Grading
Level 3, 530 Collins Street
Melbourne
VIC 3000
Australia
Frequently Asked Questions
Ark accepts drop offs and pick ups at our Melbourne CBD office by appointment only. Once you have completed the submission process, contact us via email ([email protected]) with your availabilities during regular business hours. Note: the return postage fee will still apply regardless of whether the submission is picked up or returned by post.
Ark does not accept metal Pokemon cards. We are working on a case specifically designed to safely house these cards without the use of sleeves.
In general, ARK GRADING accepts most TCGs and sports cards of standard size and thickness. We will be providing an update to the website to have a comprehensive list. You are welcome to ask individual questions or send us pictures of what is in question and we will respond to them via support. The general accepted list: Pokemon TCG: all languages including niche sets such as: Carddass, Sealdass. We do not accept oversized cards that are taller than 88mm. Yugioh: All languages, standard sizes. Digimon/Metazoo/Flesh and Blood/Dragon Ball Super/Super Dragon Ball Heroes/One Piece/Akora/Blight Breed AFL select/other standard AFL cards Sports: Panini/TOPPS/UPPER DECK – NBA, Soccer, Cricket, Tennis, Wrestling and more. We do NOT accept patch cards (or thick cards above 55pt) We accept signature cards that come stock (signed pulled from booster such as Panini guaranteed signatures). We do not accept after-market signatures on any cards. They will only receive an Authentic-altered label (no numerical grade) if the cards are marked in any way. We do not currently accept Booster Packs for grading.
We accept Stripe (Credit Card payments) for orders under $1500 and Australian Bank Deposit for all order values.
The postage cost at checkout is the cost of shipping your order from Ark once grading is complete back to you. You are responsible for postage to our mailing address. We recommend tracked, signature and insured postage by Auspost.
Send us a message
Please include relevant details such as your submission or order number if applicable.
Headquarters and Mailing address:
Ark Forensic and Grading
Level 3, 530 Collins Street
Melbourne
VIC 3000
Australia
[email protected]